Privacy Policy

Planteca Privacy Policy

Last updated: August 29, 2025


At Planteca, protecting your personal information is a priority. In accordance with Quebec’s Law 25 on the protection of personal information, we are committed to handling your data with transparency, responsibility, and security.

1. Person Responsible for the Protection of Personal Information

Planteca has designated a Privacy Officer who ensures compliance with this policy.


Email: jpmartin@planteca.com

Phone: 514-775-8482


Any request for access, correction, or deletion of personal information must be sent to this person.

2. Information We Collect

We only collect the information necessary to deliver our services, such as:


  • Identification details: first name, last name, company, job title.
  • Contact information: email address, phone number, mailing address.
  • Billing and payment information: for issuing invoices and managing transactions.
  • Service-related information: plant design needs, maintenance history, follow-up notes.
  • Browsing data (cookies and analytics tools): pages visited, time spent, preferences, solely for statistical purposes and to improve our services.

3. Use of Information

Your personal information is used exclusively to:


  • Provide our plant design and maintenance services.
  • Manage customer relationships (communications, billing, after-sales service).
  • Improve our services and our website.
  • Respond to your inquiries or requests for information.
  • Comply with our legal and tax obligations.


We never sell your information to third parties.

4. Disclosure to Third Parties

We may share certain information with:


  • Service providers (e.g., web hosting, Odoo for data management, accounting software).
  • Contractual partners involved in the delivery of our services (e.g., carriers, subcontractors).


These third parties are contractually bound to protect the confidentiality and security of your information.

5. Cookies

Our website may use cookies to:


  • Analyze traffic and improve the user experience.
  • Remember your preferences during visits.


You can manage or disable cookies through your browser settings. Non-essential cookies require your explicit consent, which you may withdraw at any time.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, and in compliance with legal and tax requirements. Once this period has ended, the data is securely destroyed or anonymized.

7. Information Security

We implement reasonable security measures to protect your data against:


  • Unauthorized access.
  • Misuse.
  • Loss or disclosure.


This includes:


  • Restricted access for authorized employees only.
  • The use of strong passwords and secure authentication.
  • Regular backups and system updates.

8. Your Rights

You have the following rights regarding your personal information:


  • Access: confirm that we hold your data and receive a copy.
  • Correction: update or correct inaccurate or incomplete information.
  • Deletion: request the removal of your data when retention is no longer necessary.
  • Withdrawal of consent: withdraw your consent to the use of certain data (e.g., newsletter, non-essential cookies).


All requests must be submitted to the Privacy Officer (see section 1).

9. Privacy Incidents

In the event of a privacy incident involving your personal information (e.g., loss, unauthorized access), we will apply our internal procedure, which includes:


  • A rapid assessment of the situation.
  • Notification to the Commission d’accès à l’information and the individuals concerned if the incident presents a risk of serious harm.

10. Changes to This Policy

We may update this policy from time to time to reflect legislative or technological changes. The most recent version will always be available on our website.